Temperature checks:

Upon arrival, please wait at the front door to be greeted, have your temperature checked and sanitize hands prior to entering the building. Temperatures of 99.9 or higher will be asked to reschedule.


Waiting area closed:

We can only allow guests with scheduled appointments inside the building at this time. To limit the number of people inside at any given time, we must ask that all unscheduled visitors wait outside the building and not in the waiting area.

We are mandating face masks at this time.


 Hugs & hand shakes: 
We love you, but because we do, we can’t hug you or shake hands right now. 


Touchless Check out:

We have streamlined our check-out process in order to be able to offer touchless payments.

***Appointments will need to be secured with a credit card at booking***

COVID-19 POLICIES

Sanitation: 
We have seriously stepped up our cleaning game! Here are a few things we’re doing:

  • Sanitizer at check in and throughout the building where hand washing is not possible.

  • Stylists wash hands between each client

  • Full station cleaning protocol & EPA approved disinfecting after each guest

  • Cleaning checklist scheduled on regular intervals for high touchpoint areas

  • Weekly professional cleaning/disinfecting

 Waxing:

No facial waxing services are being offered for the time being.


Cookies & Beverages:

We’ve had to put our wine glasses and cookie sheets away for now. 

 

Virtual Consultations:

It's been a while, we know! If you have questions, concerns or would like to discuss service options with someone on our team, we’d be happy to explore your needs further. Please call to schedule.

Curb-side Retail Service:

If you need to re-up on your Kevin Murphy wash/rinse or styling product, we can prepare and deliver right to your vehicle or mail to your home! Just call your order in or email us at oohgcharlotte@gmail.com 


Cancellation Policy:

We are currently requiring a 48 hour notice to cancel appointments. Appointments not cancelled within this time frame will incur a 50% charge. Missed appointments which are not cancelled will incur a 100% charge. We realize extenuating circumstances do come up and take that into consideration.

 

***If you are sick, please do not come in*** 

Please keep in mind that we are currently operating with a reduced/limited staff and committed to maintaining social distancing guidelines. We are working diligently to accommodate appointment requests while providing a safe and comfortable experience for our team and guests alike. Thank you for your patience and support!